Before my order has been shipped
After my order has been shipped
When my order has arrived
- I am not satisfied with the product or haven’t received the product. What can I do?
- What about customs?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Currently customers can choose from the following shipping options:
- Standard delivery (3.00$)
- Free delivery (purchase above $20.00).
You can check shipping fee in the checkout page as the below picture:
Please note estimated time for product to be shipped is 2-5 days.
How do I manage my shipping address?
Go to your account. Under your account click on tab Addresses. From there you can manage your billing and shipping address.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been placed successfully.
How long does it take for my order to be delivered?
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||Comming Soon|
|Australia, New Zealand||Comming Soon|
|Mexico, Central America, South America||Comming Soon|
*This doesn’t include our 2-5 day processing time.
How do I track my order?
Tracking numbers (if available for your shipment) will be provided within account area under Orders and through email as soon as your package ships
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
I am not satisfied with the product or haven’t received the product. What can I do?
Please read Refund Policy.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.